Reporting a Workers’ Compensation Claim

Report a new workers’ compensation claim immediately. You can report it by phone 24/7. The earlier a claim is reported the sooner it can be resolved. Do not wait to report the claim until the medical bills have arrived.

Here are the steps for filing a claim efficiently and quickly. (All forms are available below.)

1. Policyholders are encouraged to report work comp claims via telephone any time of the day or night to Retailers Insurance’s third-party administrator, Sedgwick Claims Management Services, Inc. The number for reporting claims is 1.866.764.7705. Policyholders should be sure to reference Retailers Insurance and/or the contract number, 1578, when reporting the claim.

2. Before reporting a claim, employers are encouraged to go to the new Sedgwick Workers’ Compensation Standard Intake Form (above) to see the information that will be needed over the phone. Although Sedgwick will accept a completed form that’s faxed back, it prefers that the information be provided over the phone.

3. Report serious injuries and death claims immediately, by telephone, to the Sedgwick claims office. In the event of a death, employers must also notify the state within 8 hours by calling 800.858.0397. Beginning January 1, 2016, employers must also notify the state within 24 hours of all work-related inpatient hospitalizations, amputations and losses of an eye. Notification may be accomplished by calling 844.464.6742.

Sedgwick Claims Office contact information:

Sedgwick Claims Management Services, Inc.
Phone: 866.764.7705
Fax: 866.261.5795

Retailers Insurance Company | 603 South Washington Avenue | Lansing, MI 48933
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