Retailers Insurance Company is a Michigan-based insurance carrier located in Lansing that provides workers’ compensation, dental, and chargeback insurance through a network of independent agents. Retailers Insurance Company seeks an Operations Assistant to primarily support its workers’ compensation program. The ideal candidate will be detail-oriented, collaborative, and capable of managing both administrative and accounting support responsibilities in a fast-paced environment.

Location: Lansing, Michigan (Fully in-person position)

Hours: Full or part-time opportunities available


Responsibilities:

  • Assist the Vice President of Underwriting and Manager of Operations with issuing, renewing, and managing policies.
  • Assist the Controller with various accounting and bookkeeping tasks such as check preparation, reviewing and entering invoices into accounting software, tracking outstanding checks, maintaining vendor records, and assisting with audit requests.
  • Serve as a liaison with Company sales personnel and the Company’s network of independent agents.
  • Cultivate relationships with the Company’s network of independent agents.
  • Assist and/or conduct file reviews and periodic audits on partner agents’ books of business.
  • Work with the Company’s claims TPA to monitor workers’ compensation claims and assist independent agents and insureds with claims when necessary.
  • File and scan various policy-related documents and maintain organized physical and digital filing systems.
  • Serve as phone operator for Retailers Insurance Company, Michigan Retailers Association and affiliated entities.
  • Organize and multi-task while working with others to achieve shared goals.


Job Requirements:

Education

  • High school diploma required, bachelor’s degree preferred

Experience

  • Strong computer proficiency with standard office software (Microsoft Excel, Word, Outlook)
  • Strong organizational skills and attention to detail
  • Proficiency with phone operator responsibilities and handling multi-line phone operationsPrior experience with accounting software or invoice processing preferred

Compensation

  • Competitive hourly rate (based on experience and negotiated at time of offer)
  • Candidates will be eligible for various benefits dependent on full or part time status

Application Deadline: Until filled

Anticipated Start Date: Position available immediately

Contact:

Resumes and inquiries should be directed to Amy Jolley, Director of Human Resources and Executive Assistant, by e-mail at ajolley@retailers.com or by regular mail at 603 S. Washington Avenue, Lansing, MI 48933. Please direct any questions to Ms. Jolley by e-mail.